At 11ann, betting is entertainment. That's why we provide real control tools, honest information about risk, and support channels to ensure your experience on the platform is always healthy and within your limits.
11ann believes that everyone who chooses to bet deserves to do so in an informed, mindful way and within their own limits. We don't treat responsible gambling as a legal checkbox to be ticked with a paragraph in the footer — it's a conviction that runs through every product decision we make. The tools on this page exist because we want you to keep playing for the enjoyment of it, not out of pressure. If at any point the fun has turned into something else, we're here to help.
Real tools, not empty promises. Every feature below is available to all registered users.
Set deposit, bet, and loss limits on a daily, weekly, or monthly basis. You define the cap before you start playing — and the platform enforces it automatically, so you never have to keep track yourself.
Set alerts that appear on screen after a set amount of play time, or configure automatic logout when the limit is reached. It's easy to lose track of time during a live casino session or a betting run — this feature handles that for you.
Need a break? Activate a voluntary pause of 24 hours, 7 days, or 30 days directly in your account settings. During the pause, login, deposits, and betting are blocked. Withdrawal of available balance remains permitted.
For those who need a stronger safeguard, 11ann offers temporary self-exclusion (minimum 30 days) or permanent self-exclusion. Once requested, the account cannot be reactivated during the chosen period. Any attempt to create a new account is automatically blocked.
Access your full history of bets, deposits, withdrawals, and net winnings at any time. Seeing the real numbers from a session is often the first step toward making more informed decisions about gambling.
If you'd like to talk through any concerns about your gambling behavior, our support team is available 24/7 in English. No judgment, no scripts — just real help. We can activate any control tool for you right away.
All of 11ann's responsible gambling tools are located in the "Responsible Gambling" section of your account settings. Access is immediate after logging in. Here's how to get there:
Log in to 11ann on your phone or computer and click your name or avatar in the top right corner of the screen.
In the profile menu, select "Settings." Then click the "Responsible Gambling" tab in the settings sidebar.
Select the type of limit or control you want to activate: deposit, bet, loss, session time, break, or self-exclusion. Set the amount and the time period.
Confirm the change. Limits take effect immediately. Decreasing a limit is instant. Increasing a limit has a 24-hour grace period so the protection actually works as intended.
If you have trouble finding the settings or would prefer our team to activate a control on your behalf, just reach out via live chat, available 24/7. Any self-exclusion request submitted through support is processed in under 15 minutes.
Understand what each control actually does and how each one protects you in a different way.
A maximum cap on deposits made via Pix, boleto, credit or debit card, PicPay, or Mercado Pago within a set period. Once the limit is reached, new deposits are automatically blocked until the period resets.
A maximum amount per individual bet or total bets within a period. Applies to both Sports Betting (football, volleyball, e-sports) and casino games, slots, and crash games.
When your net losses reach the amount you configured for the period, the platform automatically blocks new bets. It's one of the most effective tools for preventing a bad session from spiraling beyond what you were willing to lose.
Receive an on-screen notification when your set session time is reached, or set a hard limit that ends the session automatically. Configurable in increments from 30 minutes to 8 hours.
Full account block for a minimum of 30 days (temporary) or with no set end date (permanent). During self-exclusion, login, betting, and deposits are all disabled. The request is irreversible for the duration of the chosen period.
Recognizing these signs early makes all the difference. It's not a sign of weakness — it's self-awareness.
If any of these signs sound familiar, that doesn't mean you've lost control for good — it means it's time to act. Use 11ann's control tools now or reach out to our 24/7 support. The first step is always the hardest, but the platform is here to make it easier.
Answer the questions below honestly. There are no right or wrong answers — the goal is to help you reflect on your relationship with gambling.
This self-assessment is for informational purposes only and is not a substitute for professional support.
When 11ann talks about responsible gambling, it's not referring to an abstract compliance concept buried in a manual. It means something very concrete: being able to follow the Brasileirão, cheer for your team, and place a bet on Flamengo vs. Palmeiras in the Libertadores with the peace of mind that comes from knowing you're in control. That's healthy gambling — and it's the only kind worth sustaining long-term.
Brazil has a betting culture that has grown rapidly in recent years. Football is a national passion, and with the Brasileirão Série A, Copa do Brasil, Libertadores, and European leagues all available in real time, the temptation to bet regularly is easy to understand. The same goes for the rise of online casino — slots, crash games like Aviator, live casino with real dealers, poker. Each of these formats has an immediate appeal that can, for some people, turn into a habit that's hard to keep in check.
The difference between entertainment and a problem is, most of the time, a matter of limits. Not the limits the platform imposes — the ones you set for yourself before you start. Depositing R$ 100.00 on a Friday to bet over the weekend and enjoy the Brasileirão games is one thing. Continuing to deposit after losing that initial R$ 100.00 in hopes of winning it back is another. 11ann was built to excel at Sports Betting and casino — and that's exactly why it invested in tools that help users know when to stop.
Deposit limits are the simplest and most effective tool available. Set at the start of the month how much you're willing to spend on betting — treat it like any other leisure expense in your budget, whether that's R$ 50.00, R$ 200.00, or whatever amount makes sense for your financial situation. Once that limit is reached, the platform blocks further deposits until the next period. Simple as that. No willpower required: the system does the work.
Session time control addresses a different problem. In a Live Casino session, a Sports Betting marathon with multiple simultaneous games, or a crash game run, it's very easy to lose track of time. One hour turns into three. The session alert breaks that cycle with a simple notification: "you've been playing for X hours." It may seem like a small thing, but that reminder cuts through the immersive state and brings you back to the perspective that there's a world outside the platform.
Self-exclusion is the most serious tool 11ann offers, and also the most important one for anyone who is genuinely struggling. It exists because we know that for some people, the problem isn't a lack of willpower — it's that the brain's internal brake mechanism simply doesn't fire when it should. Self-exclusion moves that brake outside the brain: once activated, no matter how much you want to play, the platform blocks access. No exceptions, no "just one more time." The request can be made in your account settings or through 24/7 live chat, and takes effect in under 15 minutes.
For anyone wondering whether it's time to seek help, the answer is often found in the question itself. People with a completely healthy relationship with gambling rarely stop to ask themselves that. If you've made it to this page and are reading it carefully, you likely already sense that something might be off. And that's not weakness — it's the beginning of an important decision.
11ann has no interest in users who bet more than they can afford. That may sound counterintuitive for a betting business, but it's the reality: the platform has grown to over 500,000 users because people trust it. That trust is built when users feel that 11ann is on their side — not working against them. That's why the control tools are easy to find, the bonus terms are written clearly, support responds in plain language, and this page exists with real content, not just a generic paragraph.
If you're on top of your gambling — limits set, betting within your plan, no interference with your personal or financial life — enjoy it. 11ann has football, volleyball, E-sports, Live Casino, crash games, poker, and a VIP Program that rewards those who play with consistency and responsibility. The pleasure of gambling is real when it has the right place in your life.
If at any point you feel you need support, the fastest way to reach us is through 11ann's 24/7 live chat. Our team can activate any control tool immediately — no judgment, no red tape. You can also email us at contato@11ann.net if you prefer something more private. We're here.
11ann is a platform exclusively for users aged 18 and over. This is non-negotiable.
Every new 11ann registration requires date-of-birth verification. Withdrawals above R$ 500.00 require identity verification with an official document. 11ann uses automated systems to detect underage accounts and immediately closes any account where this is identified.
If you have children at home and access 11ann from a shared computer or mobile device, we recommend using parental control tools on the device to block minors from accessing betting sites. Never share your login credentials with other family members.
Suspect underage use? Get in touch immediately by email contato@11ann.net or via live chat. 11ann will investigate and take the appropriate action promptly.
The most common user questions about control tools and responsible gambling on 11ann.
All responsible gambling requests — limits, self-exclusion, history — are handled with full confidentiality and in compliance with the LGPD. Your data is protected by 11ann in accordance with our Privacy Policy.
Responsible gambling rules are part of the Terms & Conditions from 11ann. Platform available exclusively to users aged 18 and over residing in Brazil. Sports Betting and casino games involve real financial risk.
11ann has football, volleyball, e-sports, live casino, crash games, and poker — plus real tools to keep it all fun. Sign up, set your limits, and enjoy.
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