This document describes how 11ann collects, uses, stores, and protects the personal data of users registered in Brazil, in accordance with the Lei Geral de Proteção de Dados (LGPD – Law No. 13,709/2018). Please read it carefully before using the platform.
A summary of 11ann's commitments to the privacy and data security of every Brazilian user.
All collection and processing of personal data at 11ann strictly follows the Lei Geral de Proteção de Dados (Law No. 13,709/2018), ensuring your rights as a data subject in Brazil.
Your financial and personal data is transmitted with end-to-end encryption. Deposits and withdrawals via Pix, credit card, and other payment methods are protected by advanced security protocols.
11ann does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. Data sharing occurs only in the circumstances set out in this Policy and always on an appropriate legal basis.
You can access, correct, delete, and export your data at any time. Simply get in touch through 11ann's privacy channel. Your rights under the LGPD are fully respected.
We collect only the data necessary to operate the platform. Each piece of data has a clear, documented purpose — nothing is collected as a precaution or stored indefinitely without a legitimate reason.
11ann has a Data Protection Officer (DPO) available to address questions, requests, and complaints related to the processing of your personal data at privacidade@11ann.net.
Quick summary: 11ann collects only the data necessary to operate its online betting and casino platform in Brazil, processes that data on an adequate legal basis, does not sell it to third parties, and upholds all rights granted to data subjects under the LGPD. To exercise any right or get answers to your questions, write to privacidade@11ann.net.
The controller responsible for processing your personal data is 11ann Entretenimento e Apostas Ltda., operator of the platform available at 11ann.net, hereinafter referred to simply as "11ann".
For any questions regarding the processing of your personal data, you can contact our Data Protection Officer (DPO) directly by email at privacidade@11ann.net. We respond to requests within 15 business days, in accordance with the deadlines set by the LGPD.
11ann collects the following categories of personal data, always limited to the minimum necessary for each purpose:
11ann collects personal data through the following means:
Every piece of data collected by 11ann has a legitimate, specific, and documented purpose. The table below outlines the main purposes:
| Purpose | Data Used | Legal Basis (LGPD) |
|---|---|---|
| User account creation and management | Registration data, email, mobile number | Contract performance (Art. 7, V) |
| Identity verification (KYC) | Documents, selfie, proof of address | Legal obligation (Art. 7, II) |
| Processing deposits and withdrawals | Financial data, Pix key | Contract performance (Art. 7, V) |
| Fraud and money laundering prevention | KYC, transactions, IP, device | Legal obligation (Art. 7, II) |
| Customer Support | Communications, account history | Contract performance (Art. 7, V) |
| Sending marketing communications | Email, mobile, preferences | Consent (Art. 7, I) |
| Product improvement and user experience | Usage data, platform behavior | Legitimate interest (Art. 7, IX) |
| Compliance with regulatory obligations | All relevant data | Legal obligation (Art. 7, II) |
11ann does not use your data for purposes incompatible with those listed above. If we need to use your data for a new purpose, we will notify you in advance and obtain your consent where required by the LGPD.
The LGPD requires that all personal data processing have a specific legal basis. At 11ann, we rely on the following grounds set out in Art. 7 of Law No. 13,709/2018:
11ann does not sell your personal data to third parties. Sharing occurs only in the following situations and on an appropriate legal basis:
We share data with companies that provide services essential to the platform's operation, including:
All service providers are contractually required to process data exclusively for the purposes determined by 11ann and to adopt appropriate security measures.
11ann may share personal data with public authorities, regulatory bodies, the Central Bank of Brazil, the Financial Activities Control Council (COAF), and other competent entities when required by law, court order, or regulation applicable to the betting and gaming sector in Brazil.
In the event of a merger, acquisition, corporate restructuring, or asset transfer, user data may be transferred to the new controlling entity, which will be bound by this Privacy Policy. Users will be notified with reasonable advance notice of any such change.
Important: 11ann never shares your data with advertisers, third-party marketing platforms, or any entity for targeted advertising purposes without your prior and express consent.
Some of the service providers used by 11ann – particularly casino game providers and cloud infrastructure providers – may be located outside Brazil. In such cases, 11ann ensures that international data transfers occur only to countries or organizations that offer an adequate level of protection, in accordance with the criteria of the National Data Protection Authority (ANPD), or through standard contractual clauses that guarantee protection equivalent to that of the LGPD.
Further information about international transfers and the applicable safeguards may be requested by emailing privacidade@11ann.net.
11ann retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or to meet legal and regulatory obligations. The general retention criteria are:
Once retention periods have expired, data is securely deleted or anonymized so that the data subject can no longer be identified. You may request early deletion of your data when there is no legal obligation to retain it, through 11ann's privacy channel.
11ann implements technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure. Key measures include:
Please note: No security system is 100% foolproof. In the event of a security incident that may affect your data, 11ann will follow the breach notification procedures required by the LGPD, notifying the ANPD and affected users within the legally established timeframes.
11ann uses cookies and similar technologies to ensure the platform functions properly, improve the user experience, and — with your consent — personalize content and communications. See the types of cookies used below:
Required for the basic operation of the platform: maintaining login sessions, account security, and core browsing preferences. These cannot be disabled without affecting your ability to use the platform.
These collect data on how you use the platform – pages visited, session duration, errors encountered – in an aggregated and anonymized form. Used to improve 11ann's performance and usability.
These remember your usage preferences, such as language, your favorite sport on the home page, and betting settings. They improve your personalized experience without identifying you individually.
Used only with your explicit consent to personalize 11ann communications and measure campaign effectiveness. You may withdraw this consent at any time through your account settings or via the privacy channel.
You can manage your cookie preferences in your browser settings. Disabling essential cookies may affect platform functionality. For more details on the specific cookies used, please contact us at privacidade@11ann.net.
The LGPD grants you, as a data subject, the following rights regarding the processing carried out by 11ann:
Request confirmation that we process your data and obtain a full copy of all personal data we hold about you.
Request the correction of incomplete, inaccurate, or outdated data. You can also update your registration details directly from your account dashboard.
Request the deletion of your data when processing is no longer necessary or when consent has been withdrawn, subject to applicable legal retention periods.
Be informed about the entities with which 11ann has shared your data and the purposes of each disclosure.
Request the portability of your personal data to another service provider in a structured, commonly used format, where technically feasible.
Withdraw consent given for processing based on that legal ground, such as receiving marketing communications from 11ann.
To exercise any of these rights, please send a request to privacidade@11ann.net with your full name, CPF, and a description of the right you wish to exercise. 11ann will respond within 15 business days, as per the timeframe established by the LGPD. In complex cases, this deadline may be extended by an additional 15 days with proper justification.
The 11ann platform is intended exclusively for individuals aged 18 years of age or older. 11ann does not intentionally collect personal data from individuals under 18. If we become aware that a minor has registered on the platform, the account will be closed immediately and any collected data will be deleted, except where retention is required by law.
If you believe a minor has used the platform and provided personal data to 11ann, please contact us immediately at privacidade@11ann.net so that we can take appropriate action.
11ann may update this Privacy Policy periodically to reflect changes in data processing practices, applicable legislation, or the services offered. Any relevant update will be communicated at least 7 days in advance by registered email and through a prominent notice on the platform.
The date of the last update is always shown at the top of this document. We recommend reviewing this Policy periodically. Continued use of the platform after a revised version is published constitutes acceptance of the changes. If you do not agree with the changes, you may request account closure before the effective date.
11ann has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and handling data subject requests. You can reach the DPO through the following channel:
For general platform questions unrelated to data privacy, please use our customer support, available 24 hours a day via live chat or at contato@11ann.net.
If you believe 11ann has not adequately responded to a request related to your rights as a data subject, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), as set out in Art. 18, § 1 of the LGPD.
The most common questions about how 11ann handles and protects user data.
To exercise your rights as a data subject — access, correction, deletion, portability, withdrawal of consent — please submit a request to privacidade@11ann.net. We respond within 15 business days in accordance with the LGPD. You can also consult our Terms and Conditions for the full context of the platform's rules.
Beyond privacy, 11ann cares about the well-being of its users. If you or someone close to you needs support related to gambling, visit our Responsible Gambling. Platform available exclusively to users aged 18 and over residing in Brazil.
At 11ann, your data is handled with seriousness, transparency, and full compliance with the LGPD. Sign up and enjoy Sports Betting, live casino, and much more knowing your privacy is protected.
Create Free Account I Already Have an Account