This document sets out the rules and conditions governing the use of the 11ann platform by all registered users in Brazil. Please read it carefully before creating an account or placing any bets or financial transactions on the platform.
A visual summary of the key topics covered in 11ann's Terms and Conditions.
Age requirements, identity verification, account uniqueness, and user responsibilities when registering on the 11ann platform.
Accepted methods (Pix, boleto, credit/debit card, PicPay, Mercado Pago), limits, processing times, and procedures for financial transactions.
Rollover rules, eligibility, expiry dates, participating games, and specific conditions for each type of bonus offered by 11ann.
Bet settlement rules, cancellations, suspended events, parlay bets, and market conditions for football, volleyball, e-sports, and other sports.
User data protection, fraud prevention, account security, and the responsibilities of both 11ann and the user in the event of unauthorized access.
Self-exclusion tools, deposit and betting limits, underage gambling policy, and support channels available on the platform.
Important notice: By registering or using the 11ann platform, you confirm that you have read, understood, and fully accepted these Terms and Conditions. If you do not agree with any part of this document, do not use 11ann's services.
These Terms and Conditions ("Terms") constitute a legal agreement between you ("User") and 11ann ("Platform", "we"), governing access to and use of all services available at 11ann.net, including Sports Betting, casino games, Poker, crash games, and all other platform features.
By creating an account, making a deposit, placing a bet, or simply accessing the platform with an active account, you confirm that you have read and agree to these Terms in full, as well as our Privacy Policy and the specific rules of each game type available on the platform.
11ann reserves the right to update these Terms at any time. Any changes will be communicated with reasonable advance notice, and the most current version will always be available on this page. Continued use of the platform after a new version is published constitutes automatic acceptance of the changes.
The 11ann platform is restricted to individuals who are 18 years of age or older. By registering, you confirm and warrant that you are at least 18 years of age. 11ann may request proof of age at any time and reserves the right to immediately close any account that does not meet this requirement.
11ann's services are intended exclusively for residents of Brazil. By registering, you confirm that you reside in Brazilian territory and that your use of the platform complies with the applicable laws in your city and state of residence.
Each user may hold only one active account at 11ann. Creating multiple accounts — including accounts registered in someone else's name for personal benefit — is strictly prohibited. 11ann uses both automated and manual verification systems to detect duplicate accounts. If detected, all accounts involved may be closed and balances suspended pending review.
You are responsible for providing accurate, truthful, and complete information at registration and keeping it up to date. Your full name, CPF, date of birth, address, and contact details must match your official identity documents. 11ann may request document verification at any time, particularly before processing withdrawals above certain amounts.
You are solely responsible for keeping your password confidential and for all access to your 11ann account. Never share your login credentials with anyone. 11ann will never ask for your password by email, chat, or phone. If you suspect unauthorized access, contact our support team immediately and change your password.
11ann follows identity verification (Know Your Customer – KYC) procedures in compliance with applicable regulations. For withdrawals above R$ 500.00 or upon your first withdrawal request, you may be asked to submit documents such as a government-issued ID, CPF, proof of address, and proof of ownership of the payment method. Verification is a one-time process, and approved documents are stored on your account.
Your account balance consists of real balance (from deposits and withdrawal of winnings) and bonus balance (granted through promotions). Different conditions apply to each balance type. Bonus balance is subject to rollover requirements before it can be converted to real balance and withdrawn.
11ann accepts the following deposit methods for Brazilian users:
The minimum deposit is R$ 20,00. There is no default maximum deposit limit, but 11ann may apply specific limits based on the user's profile, payment method, or regulatory requirements. You can also set voluntary deposit limits in your account settings as part of the responsible gambling tools.
All deposits must be made using payment methods held exclusively in the name of the registered user. Third-party deposits are not accepted. 11ann may request proof of payment method ownership before processing associated withdrawals.
Important: 11ann does not accept cash deposits, international transfers, or payment methods not listed in this section. Any funds received through unauthorized methods may be reversed without prior notice.
Pix withdrawals are processed within 15 minutes after approval, available 24 hours a day, 7 days a week, including national holidays. For other methods, processing times may vary depending on the payment type. Withdrawal approval is subject to identity verification and compliance with any active bonus rollover requirements.
The minimum withdrawal is R$ 20,00. The maximum daily withdrawal limit varies by the user's VIP level: Bronze (R$ 5,000.00), Silver (R$ 10,000.00), Gold (R$ 25,000.00), Platinum (R$ 100,000.00), and Diamond (unlimited). For withdrawals above standard limits, please contact support or your VIP manager.
Withdrawals will be processed exclusively to accounts or Pix keys held in the name of the registered user at 11ann. Withdrawals to third-party accounts are not permitted under any circumstances. 11ann may request proof of account ownership before processing any withdrawal.
11ann reserves the right to hold a withdrawal for additional review for up to 5 business days in cases including: a user's first withdrawal, withdrawals above R$ 10,000.00 without completed KYC verification, unusual account activity, or suspected fraud. The user will be notified if their request is placed under review.
All bonuses and promotions offered by 11ann are subject to specific terms of use, including rollover requirements (also referred to as "wagering requirements" or "turnover"), expiry dates, eligible bet types, and maximum bet amounts during the rollover period. The full terms of each promotion are available on the Promotions and in the bonus section of your account.
The rollover determines how many times the bonus amount (or the deposit plus the bonus, depending on the promotion) must be wagered before the resulting balance can be withdrawn. For example: a BRL 100.00 bonus with a 10x rollover requires you to place BRL 1,000.00 in eligible bets before the balance is released for withdrawal. Bets on different bet types may contribute different percentages toward meeting the rollover — see the specific terms of each promotion for details.
The 11ann welcome bonus is valid for each new user's first deposit only. Only one welcome bonus is granted per CPF, IP address, device, or household. The welcome bonus cannot be redeemed in combination with any other first-deposit bonus.
11ann monitors betting patterns to identify bonus misuse, including placing bets on opposing outcomes (hedging) to meet rollover requirements with minimal risk, creating multiple accounts to claim bonuses repeatedly, or any strategy that does not represent legitimate use of the platform. If abuse is identified, 11ann may cancel the bonus, withhold associated winnings, and close the account of the user involved.
Tip: Always read the full terms of each promotion before accepting. Rollover requirements, expiry dates, and eligible bet types are clearly outlined on each offer's page at 11ann.
Bets are settled based on the official result published by the event's governing body (CBF, Conmebol, FIVB, CBDA, e-sports tournament organizers, etc.). 11ann uses the score or result at the end of regular time as its reference, unless the bet type expressly states that extra time or a penalty shootout is included.
If a sporting event is postponed, suspended, or cancelled before it concludes, bets related to that event may be cancelled and the staked amounts returned to the user's balance. If an event resumes within 48 hours of suspension, bets remain valid unless 11ann communicates otherwise.
11ann reserves the right to correct obvious odds errors caused by technical or human error. Bets placed at clearly incorrect odds (for example, odds of 100.00 on a highly likely outcome) may be cancelled or recalculated at the correct odds, with notice to the user. Bets unaffected by errors remain valid.
In parlay bets, all selected events must win for the bet to be settled as a winner. If one of the events is cancelled, it is removed from the combination and the bet is recalculated with the remaining events. Parlays reduced to a single event are treated as single bets.
All casino games available at 11ann – including slots, Live Casino, crash games, roulette, blackjack, and baccarat – are provided by internationally certified suppliers such as Pragmatic Play, Evolution, Play'n GO, NetEnt, and others. Results are generated by RNG (Random Number Generator) algorithms audited by independent bodies, or, in the case of the Live Casino, determined by physical processes broadcast in real time. 11ann has no ability to influence game outcomes.
If a user disconnects during a game round, the outcome previously determined by the provider's server is considered valid. Any winnings are credited automatically once the connection is restored. Bets on rounds that were technically interrupted before the outcome was determined may be cancelled and the amounts refunded.
In crash games such as Aviator, JetX, and Spaceman, the outcome of each round is determined by a provably fair algorithm or a certified RNG provided by the game supplier. 11ann does not interfere with any outcome. The decision to cash out is solely the user's responsibility in each round.
Each casino game has minimum and maximum bet limits set by the provider and displayed within the game interface. These limits may vary based on the user's VIP level at live casino tables. 11ann's VIP Diamond tables have exclusive limits available only to members of the VIP Program.
By using the 11ann platform, you agree not to engage in any of the following conduct:
Violating any of these points may result in immediate account closure, balance suspension pending review, and, where applicable, notification to the relevant authorities.
You can request closure of your 11ann account at any time via live chat or by emailing contato@11ann.net. Before the account is closed, any open bets are settled normally and pending withdrawals are processed. Bonus balances with unmet requirements are cancelled upon closure.
11ann reserves the right to suspend or close accounts of users who violate these Terms, including those suspected of fraud, money laundering, bonus abuse, multi-accounting, or any other conduct that undermines the integrity of the platform. In cases of closure due to a serious violation, the available balance may be held for review before any refund is issued.
Users who wish to self-exclude from the platform due to problem gambling can do so through the account settings or by contacting support. Self-exclusion can be temporary (minimum of 30 days) or permanent. During the self-exclusion period, the account cannot be reactivated and any attempts to create new accounts will be blocked automatically. Visit our Responsible Gaming for more information.
11ann provides its platform and services "as is" and "as available." While we strive to ensure continuous availability, 11ann does not guarantee that the service will be uninterrupted, error-free, or fully protected against unauthorized external access.
11ann is not liable for:
Under no circumstances shall 11ann's total liability to any individual user exceed the amount deposited by that user in the 12 months preceding the event giving rise to the dispute.
11ann believes that betting is, first and foremost, entertainment. We recognize that gambling can become problematic for some users, which is why we provide a suite of responsible gaming tools available to all registered users:
Need help? If you or someone you know is struggling with gambling-related issues, contact our 24h support or visit our Responsible Gaming for support resources available in Brazil.
The processing of your personal data by 11ann is governed by our Privacy Policy, prepared in accordance with the General Data Protection Law (LGPD – Law No. 13,709/2018). By accepting these Terms, you also agree to the collection, use, and processing of your data as described in that policy.
11ann collects personal data solely for legitimate purposes related to platform operations: identity verification, financial transaction processing, legal compliance, and ongoing service improvement. Your data is never sold to third parties. To exercise your rights under the LGPD – access, correction, deletion, portability – please contact us at privacidade@11ann.net.
11ann may update these Terms and Conditions at any time. Material changes will be communicated at least 7 days in advance via the registered email address and a notice on the platform. Changes required by law or regulatory obligations may take effect immediately.
The version in effect is always the one published on this page, with the date of the last update shown at the top of the document. If you do not agree with the changes, you must close your account before the effective date of the new version. Continued use of the platform after that date constitutes full acceptance of the updated Terms.
These Terms are governed by the laws of the Federative Republic of Brazil. In the event of a dispute between the user and 11ann, both parties agree to first seek an amicable resolution by contacting platform support at contato@11ann.net or via live chat.
If an amicable resolution is not possible, the courts of the user's place of domicile in Brazil shall have jurisdiction, as permitted under the Consumer Protection Code (Law No. 8,078/1990), to settle any disputes arising from these Terms. 11ann recognizes the rights of Brazilian consumers and operates in full compliance with applicable consumer protection legislation.
For questions about these Terms, please contact us at contato@11ann.net or via the live chat available 24 hours a day on the platform.
The most common questions about the 11ann platform's terms of use.
Your personal data is processed in accordance with the LGPD (Law No. 13,709/2018). 11ann does not sell or share your information with third parties without authorization. To exercise your rights or learn more about how your data is handled, visit our Privacy Policy or send an email to privacidade@11ann.net.
Betting is entertainment. If you or someone you know is struggling with gambling, 11ann provides self-exclusion tools and gaming limits. Visit our Responsible Gaming for more information. Platform exclusively for users aged 18 and over residing in Brazil.
Now that you know the 11ann rules, create your account and enjoy Sports Betting, live casino, crash games, and much more with complete transparency and security.
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